Our aim is to find you the perfect property to suit your requirements with the minimum of hassle.

Finding a property

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement.

Please note that for your safety and peace of mind -

  • All of our managed properties are Gas Safe certificated and inspected for electrical safety and furniture fire safety.

All Tenancy Deposits (bonds) are held in accordance with the Deposit Protection Regulations.

Client money protection, currently there is no legal requirement to have this insurance in place and at present we do not have a policy for this.

Viewings

Viewings will be arranged at times to suit you, including evenings and weekends. You will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a 'holding deposit' (aka 'reservation deposit'), usually equivalent to two weeks' rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded less our admin fee. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

References

As a minimum we will require satisfactory references from your employer (or college), a previous or current landlord and a credit reference report. We may also require a personal reference and sometimes a guarantor. We may use the services of an independent referencing company to obtain and evaluate these references.

Rents

Rents are normally quoted calendar monthly and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.

Deposit

A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Fees

To secure a property we require:
£350 inc vat per person/couple,
£110 inc vat per additional person/guarantor
Pet application charge of £60 inc vat
£60 inc vat Permitted Occupier.
£500 inc vat Company
The reference company will require information to check that you have the right to rent, a good credit history, are in employment and earn sufficient wages to pay the rent and they will check with your current landlord/agency that you have conducted your current tenancy in a satisfactory manner.
If you fail the referencing or pull out, we will not refund the fee. If the landlord withdraws the property, we will offer an alternative rental property or we will refund the fee.
Once satisfactory references are obtained, we will create a tenancy agreement. We will confirm your check-in appointment which will be the start of your tenancy (this must be within 4 weeks of securing the property and will become your monthly rent due date).

Tenants Contents Insurance
Your tenancy agreement makes you responsible for any damage you cause to your landlords fixtures and fittings. Insurance for accidental damage to your landlords contents, fixtures and fittings can help protect you and your deposit. To obtain your competitive online quote, go to the link below; https://www.welovetenants.co.uk/. They have a number of policies for you, including iPhones, laptops, bicycles and contents if they were lost, stone or damaged.

Tenant Shop
We may use software supplied by Tenant Shop Limited to notify the local council, water supplier(s) and the energy provider(s) in line with your tenancy start date and again on the tenancy end/vacating date. We will ask Tenant Shop to contact you on our behalf by Text, Phone and/or Email to offer you Energy, Insurance and Media comparisons for your new Tenancy.
Call Centre comparisons are completely optional for you (the tenant) and you can opt out at any time by emailing customerservices@myTenant Shop.co.uk
Tenant Shop Limited is fully compliant with the data protection act 1998 and a registered member of the Information Commissioners Office with registration number Z305733X and will only use your information for the purposes set out above.

Tenant Deposit:
We are registered with the Deposit Protection Service (DPS). A deposit equal to one and half month's rent will be required (some landlords require the equivalent to 2 month's rent). If you have a pet, a minimum of two month's rent will be required for the deposit. Please nominate your lead tenant; this person will be the sole point of contact for the DPS and deposit return process at the end of your tenancy.

Rental Payments:
All payments must be paid via direct transfer or set up a standing order into our account. Failure to do so will incur penalty charges, cash being paid into the company bank account will incur a charge of £42inc vat. If this is not possible to pay directly into the bank, we will accept cash paid into the office. Rents must be cleared through the bank in cleared funds on or before the rent payment date, so you do not incur penalty for late payment of £30+vat (£36inc vat).

Property Inspections:
We will carry out inspections on the property at three monthly intervals. This gives us the opportunity to build a relationship with our tenants, check that the property is being looked after. We will always give a minimum of 48 hours notice of an inspection in writing. Tenants do not have to be present for the inspections as we will use management keys to gain access.
Should we need to carry out a re-inspection on the property, due to not being satisfied with the property on the inspection, we will charge of £60inc vat to the tenant.

Renewing the Tenancy:
If your landlord is happy to renew your tenancy we will offer you a renewal in writing (usually for 6/12 months). The renewal fee is £75 + vat (£90inc vat) per property. Periodic extensions requests will be considered under certain circumstances at a charge of £25+vat (£30 inc vat).
If on a joint tenancy a party wishes to leave and be replaced by another, the new applicant must be referenced successfully and added to the agreement. The fee for this is £250 + vat (£300inc vat) (this includes £175+vat (£210 inc vat) referencing charge and £75+vat (£90 inc vat) new contract administration fees).
Or should there be changes in your circumstances inc visa's expiring during the tenancy, the applicant must be referenced successfully at £175+vat (£210 inc vat)
Upon renewal you will be issued with a copy of the new agreement; further copies of any tenancy agreement can be provided at a cost of £25+vat each (£30inc vat).

Landlord Reference Fee:
If you require a reference from Inspired Lettings for a future tenancy with another agent/landlord there will be an advance fee payable of £30+vat (£36 inc vat) per reference request.

End of Tenancy:
A check out will be conducted at the property which will determine the return of your deposit. Providing the property is handed back in a good condition (as per the inventory report, with no dilapidations above fair wear and tear) and the rental account is in arrears the deposit will be returned in full via The DPS. Please note; throughout the tenancy the deposit cannot be used to cover rental arrears or the final month’s rent payment. A check out fee of £50+vat (£60inc vat) is due at the start of the tenancy, however should any work for dilapidations above fair wear and tear be required at the end of your tenancy Inspired Lettings will make an charge of £50+vat (£60inc vat) for arranging with contractors to carry out the required works. Along with any rent due will be pro-rata if liable for any additional days.

Early Release from Tenancy:
Once you have signed your tenancy agreement you are legally bound by the terms and are responsible for rent until the end of the tenancy. If your circumstances change and you wish to bring the tenancy to an end before the expiry date you must contact us in writing with all tenants signatures. We will then approach your landlord and request consent. Should consent be granted we will confirm this in writing, along with confirmation of all the relevant charges associated with early termination (this will include loss of revenue to the landlord and all associated new tenancy administration fees minimum charge will be £450+vat (£540 inc vat)). You will also remain liable for rent due, utility charges and day to day upkeep of the property until a new tenancy commences. Lost/Missing keys:
If you lose or misplace your keys during a tenancy we will arrange for a key to be cut from our management set with a charge of £10+vat (£12inc vat) per key. If keys are missing at the final check out, you will be charged for a full property lock change and 2 full sets of keys.

We trust the above is clear and comprehensive but if any part is unclear, please ask and we will explain further.

Insurance for Tenants

As appointed agents for more than one insurance broker we are able to offer a variety of insurance policies for both landlords and tenants, including the following -

  • Tenant's Contents
  • Landlord's Contents

Further details are available on request.